Shipping Policy

Learn about our shipping methods, delivery times, and costs.

Shipping Policy

Effective Date: April, 2026.
Platform: Tuppo Shopping (“Tuppo”, “we”, “our”)

1. Overview

Tuppo Shopping connects customers with sellers and delivery partners to ensure timely and reliable delivery of orders across Tanzania.

2. Delivery Coverage

We currently deliver to:

  • Dar es Salaam (same-day / next-day delivery)

  • Other regions in Tanzania (standard delivery)

Delivery availability may vary depending on seller location and logistics coverage.

3. Delivery Timeframes

Estimated delivery times:

  • Same-Day Delivery: Within 24 hours (selected areas)

  • Standard Delivery: 1–3 business days (Dar es Salaam)

  • Upcountry Delivery: 2–5 business days

Delivery times may vary due to traffic, weather, or operational factors.

4. Order Processing

  • Sellers are responsible for preparing orders promptly

  • Orders are processed after payment confirmation (or COD confirmation)

  • Delays in processing may affect delivery timelines

5. Shipping Fees

  • Delivery fees are calculated based on distance, size, or weight of the item

  • Shipping costs are displayed at checkout before order confirmation

6. Tracking Orders

Customers can:

  • Track order status via the app or website

  • Receive notifications for order updates and delivery progress

7. Failed Deliveries

A delivery may fail if:

  • The customer is unavailable

  • Incorrect address or contact details are provided

In such cases:

  • Redelivery may be attempted

  • Additional charges may apply

8. Cash on Delivery (COD)

  • Customers may choose to pay upon delivery where available

  • Exact payment is recommended

  • Riders will provide confirmation upon successful payment

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Report within 24 hours of delivery

  • Provide proof (photos/videos)

Tuppo will assist in resolving the issue with the seller.

10. Role of Tuppo

Tuppo acts as a marketplace intermediary:

  • Sellers handle product preparation

  • Delivery partners handle logistics

  • Tuppo coordinates and supports the process

11. Delays & Exceptions

We are not responsible for delays caused by:

  • Natural events (rain, floods, etc.)

  • Traffic or road conditions

  • External logistics disruptions

12. Changes to Policy

We may update this Shipping Policy at any time. Continued use of the platform indicates acceptance of updates.

13. Contact Us

For shipping-related inquiries:

Phone: +255 715 000 080
Email: support@tupposhopping.com