Privacy Policy

Learn about your privacy rights and how your data is handled.

Privacy Policy

Effective Date: April, 2026.
Platform: Tuppo Shopping (“Tuppo”, “we”, “our”, “us”)

1. Introduction

Tuppo Shopping is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform, including customers, sellers, and delivery partners (riders).

By accessing or using Tuppo, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery or business address

2.2 Account Information

  • Login credentials (encrypted)

  • Profile details

  • Account activity and interactions

2.3 Transaction Data

  • Orders, purchases, and sales

  • Payment and payout records

  • Delivery details and history

2.4 Device & Technical Data

  • IP address

  • Device type and operating system

  • Browser type and app usage data

2.5 Location Data

  • Approximate or precise location for delivery and logistics services

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our platform

  • Process orders, deliveries, and payments

  • Connect customers, sellers, and riders

  • Improve performance, features, and user experience

  • Communicate updates, notifications, and support messages

  • Detect, prevent, and investigate fraud or security issues

4. Sharing of Information

We may share your information with:

  • Sellers – to fulfill orders

  • Delivery Partners (Riders) – to complete deliveries

  • Payment Providers – for secure transaction processing

  • Service Providers – hosting, analytics, and technical support

  • Government or Authorities – when required by law

We do not sell your personal data to third parties.

5. Data Storage & Security

  • Data is stored on secure servers with access control

  • Sensitive information is protected using encryption and security measures

  • Only authorized personnel can access user data

However, no system is completely secure. Users must keep their login credentials confidential.

6. Data Retention

We retain your data:

  • While your account is active

  • As required for legal, tax, and operational purposes

7. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request account deletion (subject to legal obligations)

Requests can be made via our contact details below.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve functionality and performance

  • Analyze usage and traffic patterns

  • Personalize user experience

You can manage cookies through your browser settings.

9. Third-Party Services

Tuppo integrates with third-party services such as payment gateways and analytics tools. These providers operate under their own privacy policies.

10. Children’s Privacy

Tuppo does not knowingly collect personal data from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform indicates acceptance of any changes.

12. Governing Law

This Privacy Policy is governed by the laws of the United Republic of Tanzania.

13. Contact Us

For any questions or privacy-related requests:

Phone: +255 715 000 080
Email: support@tupposhopping.com